Customer Support Specialist
Time Base Technology LimitedTsimshatsuiUpdate time: October 21,2019
Job Description
Responsibilities
- Be the first point of contact for our customer inquiries through email
- Analyzing common issues and documenting proven solutions in our help center
- Initiating new projects to improve our customer support process
- Be the voice of our customer in product and engineering meetings
- Inform the marketing team about opportunities for educational content (blog articles, tutorials)
- Managing customer feedback in our idea forum
Requirements
- Expert user of GoodNotes
- Outstanding problem solving & critical thinking skills
- Excellent written skill in English.
- Huge plus if you are also proficient in one of the followings: German, Chinese, Japanese, Korean and Thai
- Passion for helping people
- Interest in software and hardware is a plus
- Experience with modern help desk software like Zendesk
- Experience in customer support for other consumer products
As this Customer Support Specialist will be working with other team members who work remotely from different timezones, we will only consider applicants who will be willing to work onsite with us or remotely from outside of North America timezones.
We offer competitive compensation and meaningful equity along with a chance to make significant contribution to a product people already love. We take care of you and your loved ones with medical insurance and flexible working hours including two optional work-from-home days! One of our best company traditions is annual off-site. Check out our pictures from team outings and more on careers.goodnotes.com
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