Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

ABB Motors and Generators deliver a complete range of motors, generators and mechanical power transmission products for all industries and applications. We provide the highest quality and service to our customers all around the world, with a focus on helping to use energy more efficiently.

This is a Customer Support Specialist role reporting to the Region / Country Industry Segment Manager in the Business - Motion, Motors & Generators located in Shanghai, China.

Your responsibilities

• Working on contract implementation and management.
• Coordinating and solving problems in the implementation of the contract to connect customers with the progress of the contract.
• Coordinating the delivery date and arranging the delivery.
• Submitting order change / cancel requirements.
• Arranging customer factory visits and customer FAT (factory acceptance test).
• Managing after-service customer windows for warranty period, submitting the CCRP and following up.
• Managing trading order follow up.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Must have a bachelor’s degree in Science or above with major in Mechanical, Electrical, Commercial or Project Management.
• 2-3 years of relevant experience. Experience in Electrical / Automation background preferred.
• English CET-6 or above, fluent in both spoken and written English.
• Basic PC skills, Microsoft office, SAP/ERP.
• Must be able to communicate effectively, have problem solving skills, ability to work in team and have customer orientation.
• Must have good communication and coordination ability with excellent written and oral English and strong customer service sense.