WHY JOIN US？

• This is NOT a call center!
• Because our customers are professors, PhD students, doctors, and lab researchers, you will enjoy interacting with these well-educated people
• You will also have flexibility and autonomy at work, including the option of working from home up to 2 days a week
• You will experience a wonderful company culture and have kind coworkers who care about you and support you
• You will have the opportunity to practice your English and Chinese skills
• We will provide sufficient training and support as you become familiar with the role
• You will learn trending customer support practices in the US market

【Customer Support Specialist】

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicating with customers using online chat tool
• Answering customers inquiries using emails and phone calls
• Translating customer’s Chinese messages into English for the US team and translating the US team’s English messages into Chinese for customers
• Reporting website bugs to technical team
• Working with Finance team to issue Fapiao for customers
• Handling customers’ billing and invoice requests
• Collecting customer feedback and report to the US team

QUALIFICATIONS

• Minimum Bachelor degree, major in English or Finance is preferable but not required
• Strong attention to detail and highly organized
• 1-2 years of administrative, finance or customer service experience is a plus
• Able to efficiently manage and prioritize multiple tasks simultaneously
• Outstanding Chinese written and oral communication skills
• Good English reading and writing skills
• Passionate about resolving problems including complicated ones
• Comfortable with frequent process changes
• Able to work independently with minimal supervision
• Experience of working with a remote team is a plus
• Able to work on weekends once per month on a rotating basis

• Strong knowledge of billing and reimbursement processes of Chinese institutions is a plus

上班地址：理想国际大厦