Customer Support Technical Training I - (E1) - IMP
Applied MaterialsHsinchu,twnUpdate time: January 21,2020
Job Description
Key Responsibilities

Presents standard Global Technical Training (GTT) courses using prepared materials; conducts limited training at customer sites which involves both travel of short duration; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off-shift and/or weekends as assigned.

Learns and maintains a level of product technical knowledge sufficient to prepare and present selected segments of defined product courses of limited technical content; completes certification on all product related courses to include safety modules.

With guidance, prepares  technical training materials to include new course development for product improvement and enhancement. With guidance, may  revises existing course materials and augments docmentation to fill gaps in released materials.

With guidance , may performs  maintenance and repairs  on training systems; helps to ensures system functionality can support course objectives. .

Acquires and employs knowledge and understanding of the Global Technical Training organization and operations. May assist in the marketing of additional GTT courses/products available; solicits on-site training.

Learns and  utilizes effective interface skills in dealing with customers and employees; identifies and seeks resolution to customer satisfaction issues in the classroom or lab.

Will inn with product groups to obtain current product information for course updates. With assistance may represent GTT at routine divisional meetings and internal conferences; functions as lead on projects of limited scope and complexity.

Supports GPS in the generation of  docs. Ensures field  usage

Develop technical materials

Observe technical activities to determine operating procedure and detail.

Interview personnel to become familiar with products & methods

Study tech docs to integrate a technology, operating procedure, production sequence and detail.

Review published materials and recommends revisions

Communicates with BUs to obtain current product information for courses updates

Functional Knowledge

  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

  • Applies general knowledge of business developed through education or past experience 

Leadership

  • No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

  • Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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