To be the interface between China NS&IS team, customer and other internal & external team

Provide proactive and reactive support for NS&IS Customer;

Provide Level 2 support to NS&IS customer with available tools and systems;

Being the interface with Vendor/manufacture as the L3 support.

Being the process owner and solution owner for Internal&external team

Provide technical support to the customer in order to meet contractual and performance objectives;

Take Change ownership in daily operation

On call required.

Engineering degree and at least 3 years relevant experience;

Experience in the following: Network LAN/WAN topologies and protocols; CISCO Technologies; MPLS IPVPN technologies; CCIE is preferred.

Experience in IPT/Voice area, CISCO is mandatory, Avaly and ALU is plus .

Experience in Security area.

Experience in Riverbed, Bluecoat and F5 is plus;

Candidates are required demonstrate outstanding communication & inter-personal skills and be able to work well in a team environment;

Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary;

Knowledge for Data center and Cloud Computing principle.

Excellent coordination skill;

上班地址：Room 2302, Cloud 9 Plaza, 1118 Yan An Xi Road, Shanghai 200052