Eaton’s Energy Automation Solutions (EAS) Division has an opening for a Customer Training Engineer position. This position can be remote. Position Overview The Customer Training Engineer is an integral part of the customer service team. This position will be key in providing unsurpassed customer services. The Customer Training Engineer together with the customer service team provides support for our customers through technical support by email, phone, web conference or onsite. The Customer Training Engineer should be able to multitask, enjoy speaking to customers on the phone, have exceptional communication skills, be proficient in problem solving and enjoy being on the front line with customers. Essential Functions Provide web-based and onsite training on CYME products and solutions (travel up to 25% of the time) Provide technical support on CYME software products Guide customers through the functions, features and benefits of the CYME products and solutions. Analyze customer needs through technical support, discussion with customers, etc. to identify and suggest improvements for CYME products and solutions. Provide excellent customer service by seeking to understand each customer’s issue. Collaborate with peers and cross functionally to resolve complex problems. Qualifications Basic Qualifications Bachelor’s degree in Electrical Engineering from an accredited institution. Customer facing experience and commitment to exceptional customer satisfaction. Fluent in French and English (written and spoken). Legally authorized to work in Canada without company sponsorship. Preferred Qualifications Power systems speciality, IGEE (Institut en génie de l’énergie électrique). Python programming skills. Database experience: MS Access, MS SQL and Oracle. Great analytical and problem-solving skills. Ability to quickly learn software-based products. Proficiency with Microsoft Office suite (Outlook, Excel, PowerPoint, Access). Fluent in Spanish, Portuguese or Mandarin (Written and Spoken). What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Marketing Region: North America – Canada Organization: EPG EAS Electrical Automation Solutions Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time