If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Interface Engineer in Eaton’s electrical business, based in Xi’an, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Be part of the new product development team during APQP. Ensure the Customer specification compliance both during the product and process validation, and after SOP, by working strictly with inter functional development team. Have the leadership of the qualitative change request vs Customer with the support of other depts. Attend FMEA’s processes. For 6M change, Guarantee the PPAP management, and submission to the Customer. And receive related documents, make record and save according to our requirement after SOP. Summit to customer the annual revalidation report and documents which required by customer. Carry out the customer return claims or complaints (0Km & Warranty) analysis with related team. Coordinate action plans related to preventive and corrective actions through 8D report methodologies (including follow up) and prepare the 8D report (customer). Guarantee the feedback/good service to the Customer within the expected time. Fill in the Global Customer claims database. Log on Customer web to monitor Customers performances as per standard forms in order to aggregate them in a global performance file. Investigate complaint on customer site after SOP. Support the Customer warranty analysis both at Customer plants and in house and define the yearly percentage of warranty responsibility together with customers. Visit Customer and maintain the Customer relationship. Collect the lessons learned case & improvement activities to fill in the format and shared it. Lead the customer visit due to quality issue and submit the actions plan to customer within the expected time. Submit the documents which were required by customer timely. Conduct product audit (If product audit includes Requlifacation, to be supported from PQE) Qualifications Requirement: Bachelor graduations in Electrical Engineering; At least 5 years experience in manufacturing quality, customer service; Fuse/electrical technical solution experience; Familiar with the quality tools etc. APQP，FMEA，MSA，6 sigma,SPC,8D; Strong problem solving skills and methodology, such as 8D, 5WHY; Excellent written and spoken English. Yes! Because you are the one we are looking for, we hope to hear from you now!#LI-MC3 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Asia Pacific Organization: PDD CPCD Circuit Protection and Controls Div Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 50 % of the Time