If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Interface Manager in Eaton’s electrical business, based in Xi’an, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Manage customer quality requirements and transfer them to the relevant departments at the company, to drive and ensure customer satisfaction Manage the quality related customer complaints using the 8D method, focusing on sustainable problem solving and fast response to customers Perform first verification of failure and plan the Failure Analysis with the relevant department Be the interface with different teams to drive customer protection, problem resolution and preventive activities Drive escalations regarding customer complaints for a fast resolution and customer protection Lead and take part of improvement projects to take quality performance and customer satisfaction to higher levels Create reports and dashboards to enable data analysis and improvement of product quality. Qualifications Requirement: Bachelor degree or above in a mechanical engineering or electric automatization, or similar industrial; At least 5 years’ experience in manufacturing quality and customer service management; Technical working experience on quality problem solving in the industrial field; experiences with customer relationship management. Excellent external quality report writing in English and verbal communication ability; Strong logic thinking, negotiation, and persuasion. Yes! Because you are the one we are looking for, we hope to hear from you now!#LI-MC3 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Asia Pacific Organization: PDD CPCD Circuit Protection and Controls Div Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time