Position Description:
In this role, you will manage relationship in between Lenovo and our Global
account customers.
You will acts as the single point of contact for execution globally on your
assigned accounts and you will play the critical role in our customer centric
approach.


Responsibilities:
• Utilize all of the company’s resources to resolve customer operational
issues and projects
• Develop action plan that will provide a satisfactory outcome for the
customer
• Identify, analyze, and interpret trends/patterns in complex data sets
• Assist in the development of new processes and procedures that will enhance
customer experience
• Provide cost effective solutions to customers' issues within the company
guidelines that will satisfy the customer to Lenovo's high standards.
• Monthly catalog execution, reporting of fulfillment execution and critical
issue management
• preparing of QBR decks and active participation on face to face customer
meetings
• Actively cooperate with Lenovo account teams like Global account manager,
Inside Sales rep and all other various functions within Lenovo
• Locate and define new process improvement opportunities

Position Requirements:
• Previous customer facing background with global/international customer
• Strong communication skills (presenting face to face & over the phone,
taking requirements, data tracking, having discussions with people abroad)
• Very good organizational skills, including prioritization, time-management
and multi-tasking
• Strong analytical skills with the ability to collect, organize and analyze
significant amounts of information with attention to detail and accuracy
• Project management skills to develop action plan, define owners and time
line and track progress through final resolution
• Flexibility - to manage time zone challenges of leading global teams.
• MS Office skills – Excel, PowerPoint
• English - proficient, French – proficient

What we offer:
• The opportunity to manage directly the global customer relationship
• The opportunity to grow within a complex role with end-to-end responsibility
• We encourage you to bring your own ideas and solutions
• Base gross monthly salary from 2.100 EUR, depending on experience + variable
part