Customer service representative - Service Operations EMEA
Italy - Monza Update time: October 20,2020
Job Description
The customer service representative is the first point of contact for our external and internal customers, with all service-related requests, ensuring these are managed within Service Level Agreements (SLA) and Key Performance Indicators (KPI) using multiple systems within the Thermo Fisher Scientific business.
What will you do?
What will you do?
- Supports Service Manager, team lead and colleagues in the field with general admin tasks to remove admin from the field colleagues as directed
- Working together with several different departments, e.g Finance, Customer Care and contract team
- Review customer orders, assessment of customer terms and conditions, applying compliance and approval matrix rules
- Reviews Tender applications and assessment of customers' contact terms and conditions.
How will you get here?
- Fluent in Italian & English - Additional language would be an advantage
- Basic Understanding of a service business and customer experience
- From 1 to 3 years of experience gained in a customer service role
- Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint
- Must possess excellent administration skills, organizational attitude and the ability to plan and manage various tasks
- Ability to work in remote team or with a remote manager is essential
- Good Knowledge of SAP would be a plus
- Strong communication skills.
*EVGSS2020 *GTSDouble
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