Overall Role Purpose:

Ensure amooth running of the customs clearance operation

Manage the work rosters and supervising the work performed by the clearance department in order to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.

Key Activities:

• Provide technical advice on customs related matters to customers(internal and external), including solutions design inputs for new DHL products.
• Assist the clearance manager to implement and supervise the work procedures to ensure compliance to the standard clearance processes and standards.
• Organise appropriate shifts and manning levels to meet business requirements.
• Ensure that the SOP has been implemented timly and accurately.
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Identify training needs and opportunities to develop a highly skilled functional department.

Facts and Figures