Eaton Corporation’s Global Energy Infrastructure Solutions group is currently hiring a Cx Specialist – Digital Experience. This position is based at the Syracuse, NY location. Position Overview: The Cx Specialist, Digital Customer Experience serves as a liaison between business stakeholders and the IT organization to provide technical solutions that meet our customer’s needs for the global Crouse-Hinds, B-Line, Oil and Gas business. This role is critical in supporting the design and development teams to deliver valuable digital features and capabilities that align with needs of the business stakeholders and/or customers to enhance the overall customer journey. Consults with project teams and business partners to collect, clarify, and translate VOC into business/technical requirements from which IT solutions are estimated and developed in accordance with business priorities. Coordinates with other functional teams including sales, operations, finance, IT and marketing to share customer insights and ensure that Eaton continually improves the customer experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Synthesizes customer data to develop preliminary insights in understanding how customers use, value, and interact with our systems to drive electronic order entry usage Responsible for identifying issues from a customer perspective through analytics and VOC to better improve overall digital experience Contributes to the team’s overall understanding of all e-commerce platforms (EDI, VMI, OC) by serving as the SME for current system features, future enhancements, and new projects Gather requirements and execute on applying technical solutions to satisfy business needs Participate in new enhancement agile projects for Order Center Perform User Acceptance testing (UAT), regression testing along with new enhancement/support fixes in both DEV and QA environments Provides technical and operational support to marketing, sales, customer service, finance, and pricing teams Monitors SAP connection with multiple eCommerce platforms to ensure seamless order processing, synchronized data feed and successful document transmissions Prepare and analyze weekly/monthly metrics for upper management on customer engagement, electronic usage, and growth opportunities Performs troubleshooting and analysis of defects reported to determine the root cause of the issues Partners with customer master team to drive and align data in SAP Assist with cost reduction projects to help maximize efficiency of the Customer Service department Support month end financial activities Provide any additional ad hoc reports/activities as needed When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) Qualifications Required (Basic) Qualifications: Bachelor’s degree from accredited institution Minimum two (2) years experience with e-commerce technology and/or business analytics Proficient in MS Excel No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Must be authorized to work in the United States without company sponsorship now or in the future Preferred Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field Knowledge of ERP systems, preferably SAP Knowledge of Crouse Hinds and B-Line products Experience in a manufacturing environment Experience within the electrical and/or telecom industry Position Criteria Possess analytic skills, experience interpreting test results and drawing conclusions to drive results High energy, deadline driven individual with strong problem-solving skills Excellent oral and written communication skills Demonstrated ability to work well with people of all levels of the organization Ability to prioritize multiple assignments at one time with attention to detail and commitment to customer service #LI-AH2 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – US/Puerto Rico Organization: EPG CHD EP Americas Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No