Job Description Summary

Job Description

Cytology Applications Specialist -  Los Angeles/CA,  NV, UT,  CO, NM

JOB SUMMARY:

Reporting to the Field Applications Sr. Manager, the Cytology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

DUTIES AND RESPONSIBILITIES:

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
• Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption 
• Collaborates with Technical Service and Support and Field Service to enhance customer experience
• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
• Ensures the fulfillment of and adherence to internal policies and procedures
• Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
• Drives implementation process and full utilization of BD instrumented platforms

Documentation Development

• Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation.

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
• Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized presentations Supports or participates in BD sponsored Webinars and Teleconferences

Technical Input to New Product Development:

• Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, and Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development.
• Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training.

General

• Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business
• Conducts training for BD associates in BD instrumented platforms as necessary

MINIMUM QUALIFICATIONS:

KNOWLEDGE AND SKILLS:

• Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings
• Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
• Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
• Models effective training, education, and presentation/demonstration of products
• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
• Works well in team environment
• Initiates and willingly accepts new assignments and successfully completes them
• Knowledge and experience with Technical and Application support
• Works with positive attitude and able to communicate the departmental and organizational vision and goals
• Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

• Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

EDUCATION AND EXPERIENCE:

• B.S. Degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology, advanced degree desirable
• CT (ACSP) preferred
• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
• Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting
• Minimum 2 years’ experience in Technical, Clinical Training and Education environment
• Ability to travel up to 80%, domestically
• Ability to be on call during evening/weekend as needed
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

COMPETENCIES:

Sales/sales support: Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training: Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

• Preparing and completing action plans to industry and customer-service standards
• Assuring projects are on-time, in budget, and within specifications
• Determining system improvements and implementing change management
• Managing from sales support to post go-live
• Driving for results

Customer Focus:  Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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