Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

"If you are looking for big, global challenges, IS is the place to come.
ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. To help us work more efficiently, you need to understand the power and potential of information technology. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with talented people all over the world."

In this role you will be responsible to supervise our Service Operations and Delivery within your service portfolio domain according to operational targets defined in underpinning contracts with our key suppliers. That includes you being the facilitator for managing all severities incidents and requests as well as cross towers (infrastructure and application), as well as problems, changes and releases. In addition to those duties, ABB reserves the right to place additional requirements and duties on you in your capacity as an operations expert and subject matter expert that may be necessary to meet ABB needs.

Your responsibilities

• Acting as a single point of contact for service operations, including current status, workload, active incidents, requests, change calendar including major and high risk changes, root-cause and problem remediation status and any other aspects of day-to-day operations.
• Ensuring a seamless delivery of cross-tower and cross-domain (infrastructure and application) to minimize service disruption.
• Ensuring strong collaborative working relation with Application Run Service Delivery Domain/ Country/ Cluster, Application Run Towers, with internal and 3rd party suppliers (where applicable).
• Providing guidance, leadership and an escalation point on operational level service integration issues and risks.
• Managing ticket backlogs and escalations for assigned areas of responsibility.
• Within the scope of incident and service requests as cross-tower activities, analyzing and concluding on operational reports
• Facilitating requirements gathering and rollout of new processes and procedures to our global operations.
• Continuously improving the application of our global processes by suppliers and global technology tower personnel for incidents and requests as well as cross towers activities; as well as manage process exceptions and feedback any process improvement suggestions to the processes and tools teams.
• Owning communication to stakeholders including regular incidents / requests progress updates.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Minimum of university degree (preferably Electronics and communication or Computer Science) with at least 5 years relevant IT industry experience with a focus on integrating and stabilizing multiple operational organizations.
• Experienced in working in a collaborative and team oriented global environment.
• Service specific knowledge for infrastructure and/or application services is a must.
• ITIL practitioner with previous experience in end to end management of incident, requests, problem, change and configuration.
• Fluent verbal and written English, local language(s) a big advantage.
• Good understanding of an IS landscape for infrastructure and applications.