#### Position Description:


• Pro-actively manage customer relationship and solving all the customer open
queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined
by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and
within SLA. Respond to all requests in a timely fashion ensuring that any
external communications are on professional level.

#### Position Requirements:


• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS
Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• Other European language is an advantage (Spanish, French or Russian)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good teamplayer
• Analytical thinking
• Ability to deal with stressful situations

Base gross monthly salary from 1150 EUR, depending on experience + variable
part