#### Position Description:


The Inside Sales Support Representative will support a specific dedicated EMEA
region and interact with DCG Sales teams (60%), internal customers (e.g.
pricing, order management – 30%) and external customers / Lenovo Business
Partners (10%). This position is dedicated to meeting the expectations of
internal and external customers. Building strong relationship and supporting
sellers to offload them from Administrative and non-customer facing
activities. The role is instrumental for increasing our Sellers efficiency and
focus on our customers.

Responsibilities include:
• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply
Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance

#### Position Requirements:


The Sales Support Representative will have excellent contract language /
creation background, teaming skills, quality improvement, and organization
skills. Also, this candidate is able to manage priorities and demonstrates a
strong aptitude for critical thinking and problem resolution. Other
requirements included:

• Strong written and verbal English and Russian language
• At least 2-3 years of experience in Customer Service service, back office or
sales support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple
concurrent tasks / projects / priorities

Base gross monthly salary from 1500 EUR, depending on experience + variable
part