About Us:
Mercedes-Benz Financial Services is a leading captive automotive financial services provider within Daimler Financial Services, which operates in 40 countries as the global financial services arm of Daimler AG. In the U.S., the corporate headquarters for the Americas Region, we operate under the brands of Mercedes-Benz Financial Services and Daimler Truck Financial. In the Americas Region we also have business operations in Canada, Mexico, Argentina and Brazil.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. To see other programs and benefits we offer, visit our website at www.mbfs.com

Job Overview:
The DTFS Operations Team Leader will be responsible for providing daily supervisory support to assigned agents supporting DTFS internal and external customers; training, coaching, and developing team members; effectively managing team workload while ensuring all KPI targets are met; managing various projects while identifying process gaps and benchmarking trends; and implementing change as needed to improve process efficiencies and effectiveness. The DTFS Operations Team Leader will be assigned specific team responsibilities in Collections and other operational areas based upon desire and experience.

Responsibilities:
• Provide leadership, communication, and employee development through coaching, huddles, side-by-side assistance and training. Execute management activities, including, but not limited to, performance appraisals, interviews, and talent selection, productivity monitoring, development discussions, and disciplinary actions. Provide
reward and recognition to employees. Ensure the technical training and development of team members. Provide one-on-one performance feedback on a regular basis, as well as, semi-annual performance reviews (40%)
• Manage the daily activities and schedule of team members and appropriately assign workload to ensure operational targets are met. (20%)
• Ensure CustomerONE service is provided through completion of assigned call reviews, scoring calls, and providing necessary coaching to team members. (20%)
• Effectively manage Team Leader escalations. (10%)
• Ensure adherence to compliance controls by ensuring that audits are conducted according to internal assessment schedules and that compliance goals are met; ensure the remediation of identified compliance risks. (10%)