Bring your career aspirations to life with AIA!

Supervises the Technical Services – Operations Support Team and provides the support on solution design, project implementation, daily operation support, contract review / approval and infrastructure planning to achieve company’s overall business strategies

Roles and Responsibilities:

Team Management

• Supervises the team and monitors all related activities in order to ensure that all requirements of the activities are achieved including system compliance & specifications and implementation schedule
• Analyses and provides support / advice to the team on solving technical problems in order to ensure stable infrastructure environment
• Conducts technical training within the department in order to ensure IT staff having knowledge and skills needed for carrying out their job duties

Projects & Daily Operation Support

• Organizes, plans, manages and monitors the activities in all project stages in order to ensure all requirements and milestones are met
• Coordinates with users for gathering requirements and assists in preparation of user specifications and testing plan
• Assists in the preparation of budget and documents such as business case, building permit, management memo, etc. for project approval from management

Compliance & Auditing

• Performs self-assessment on IT activities / systems to ensure compliance with corporate guidelines
• Provides support / advice to the team in self-assessment and IT audit exercise

Guideline, Procedures & Inventory Maintenance

• Reviews and updates on the technical documents such as system diagram, system installation / operational manual, etc. in order to facilitate team members performing daily system / operation supports
• Updates inventories such as hardware/software, server, contract, etc. in order to ensure the records are up-to-date

Miscellaneous Tasks

• Evaluates new technologies / solutions to recommend an optimal solution to management in alignment with corporate standards, meeting with user requirement and within budget
• Prepares, reviews and work with Law for IT agreements to ensure complying corporate standard T&C and fulfilling the required scope of work
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements

Minimum Job Requirements:

Education & Experience

• A Bachelor degree in Information Technology or related discipline
• 6 - 8 years of IT related experience, preferably in insurance industry

Specific Skills

• Good technical skill in solution design, administration & support on server (Windows/Unix/Linux) / database (MSSQL) / storage (EMC) / backup (Legato)
• Practical experience in ID administration, OS hardening, system security risk assessment and audit supports
• Good team management and project management skills
• Good written and communication skills
• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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