POSITION SUMMARY

The Data Management Coordinator processes the paperwork and information needed to enter or update information associated with a new or existing patient into the appropriate databases.

PRINCIPAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Validate and enter all new patient information and existing patient updates.
• Upon completion, directs the file to the appropriate department for further processing
• Performs quality check of personal daily entries to ensure that databases and workflow systems are complete and accurate
• Partners with other departments to resolve outstanding customer issues such as missing patient data, clinic information, etc.
• Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to their management team.
• Answers general phone calls in a professional manner and directs to the appropriate party as required
• Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to business processes and procedures.
• Assist with implementation of work flow productivity improvements.
• Maintain a culture of accountability in area of responsibility.
• Assist with any special projects as directed by manager.

EDUCATION/EXPERIENCE

• Associate degree or equivalent preferred
• One to two years data processing experience preferred
• Some customer service experience desired

• Demonstrates proficiency and accuracy in operating systems directly related to specific job function.

COMMUNICATION SKILLS

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication & Writing Organization/Time Management Skills

TECHNICAL SKILLS

• Proficient in Microsoft Excel, Word and Outlook,
• Ability to learn database applications. 
• Position requires heavy data entry (up to 95%).