About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.


MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation.

Job Overview
Provide parts information support to all Mercedes-Benz dealers to ensure that dealers can provide the highest level of service to the clients. Maximize Client CSI, reduce the incidents of buy-backs and resolve dealer parts issues by providing timely and accurate information on the technical application and order status of Mercedes-Benz parts.

Responsibilities
- Research technical parts problems from dealers to specify correct part number for application. Coordinate the dissemination of technical information requiring PDC support (physical part verification, sample match, special orders to Germany, etc.) Review, research and specify part numbers for all special items to be ordered from factory.
- Ascertain availability of parts and provide accurate and reliable estimates of arrival times based on research in Paragon/ ODUS with SCM, and Accessory Product Management. Provide pricing and substitution information on parts. Expedite urgent orders to reduce and assure dealer/client satisfaction and avoid delay. Determine type of part (Coded, HAZMAT, etc.) and correctly process orders according to client needs (VORs, Drop Shipments, Stock, D2D, and Employee Orders). Initiate contacts with SSPs at the PDCs to confirm stock, accuracy, expedite specific shipments and ascertain ship status.
- Track progress of parts orders from shipment to delivery by obtaining information from Paragon and Internet according to shipping method. Provide SCM, Parts Technical, and Product Management with information on new items to be added to inventory, undocumented changes in parts applications and problems with MB accessories. Maintain current parts literature and knowledge of ongoing changes.
- Contribute, compile and maintain the departmental database of technical parts, applications and issues. Clarify blocked parts issues. Actively engage in the improvement of systems, databases and other tools utilized to properly execute position responsibilities. Complete special assignments as assigned by Supervisor or Department Manager in time allotted. Assist in the training and development of newly hired staff.
- Assist with all tasks associated to the assessment, communication, and submission of Dealer Termination – parts return/repurchase. Task associated with the dealer termination – parts return/repurchase include but are not limited to:
• Inventory Review and assessment – Format and review the inventory list provided by the dealership/network operations.
• Sort parts by category (parts – returnable vs no returnable, cores, tools, national accounts, project focus parts
• Summarize parts volume and pricing by category into what can and cannot be returned
• Communicate with dealership/network ops. the return/repurchase summary
• Submission of the Parts Inventory Return via Paragon and collection of return documentation (return labels, hazmat docs, core labels, etc)
• Communication to the dealer, SCM transportation team, and facing PDC regarding the physical return of the parts back to the PDC (pallet/cage quantities, dates/times for pickup, etc)