Objectives
CS 5 star rater survey
Conduct Pre-opening Compliance Check
Dealer standard fly-in audit and data quality check
VAN dealer standard update and fly-in audit organization
Task Designation
Dealer Standard fly-in audit and data quality check
•Complete assigned dealer audits on time
•Compete audit report on time and accurately
•Follow up dealer’s failed items
CS 5 star rater survey
•Complete the necessary process for the project, such as one govenance, contract.
•Implement the survey and deliver CSI result on time
•Guide project team to deliver qualified weekly/monthly/quarterly report
•Prepare report to management
•Continuously optimize the survey mothodology
VAN dealer standard update and fly-in audit organization
•Update VAN dealer standard annually
•Organize 3rd party to conduct fly-in audit
Conduct Pre-opening Compliance Check
•Complete assigned dealer POCC on time
•Compete POCC report on time and accurately