Eaton’s Eletrical division is currently seeking a Demand Planner & Customer Service Manager to join our team. This position is based in Vallejo The Demand Planner & Customer Service Manager will be responsible to manage of all related activities to ensure the alignment of the procedures to achieve the objectives according with Eaton Vision Strategy and Culture. Able to coordinate internal customers to exceed the expectations of external customers and review, analyze and control all related activities to ensure an accurate forecast. Able to coordinate internal and external customers to reduce the error. Demand Solution an SAP system knowledge is critical to perform this role properly. This position is also responsible of: Customer Service Builds relationship with external customers and internal customers. Leads customer service team and interacts with several departments (Manufacturing, SC, Traffic, DC) in order to solve and to meet external customer requirements. Implements and develops procedures for all the functions in the customer services area, applying EBS Tools. Obtains and analyzes sales/service information to improve service to customers (OTTR). Gives support to external and internal users for Order Center Ensures RMA, Order Entry & Cancellations policies are met. Communicates sales policies to all people involved. Leads S&Op, Transit & imports, and E&O meetings with Finance, Quality, Sourcing and Sales departments. Generates sales reports (RDV, Pastdue, Internal Power Connection) for decision making Ensures that CRDS Mex sales policy is met in SAP Demand Planning Aligns and validates forecast vs profit plan. Loads forecast in SAP, once a month. Interacts with Demand Manager for CRDS NA. Daily review of incoming orders vs forecast. Daily track of MAPE and MRPE to reach month target. Gives detailed follow up for New product introduction. Proposes Safety Stocks and manage them in SAP Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-MM3 Qualifications Electrical/Mechanical/Industrial engineering; Supply Chain, Business Administration bachelor or related Experience: 3 – 5 years in similar position Supply Chain knowledge, APICS (desirable) 1-3 years Demantra software experience (desirable) English: Fluent (write and speak) SAP or any ERP Windows Office (Excel advanced) Managerial skills (developing): Effective communication, negotiation, motivation, get results through others What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Latin America Organization: ES CRDS WD Wiring Devices Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time