Key Qualifications:

• Expert user of MacOS and iOS, Apple Apps, and Apple hardware products

• Minimum 3 years experience managing and deploying technology programs, preferably in storefront environments

• Experience participating in systems quality testing, writing and executing test cases

• Strong communication and problem-solving skills

• Proficient in Excel/Numbers and Keynote applications

• Experience with system networks - wired and wireless, a strong plus

• Experience with content management and deployment systems or Mobile Device Management (MDM), a strong plus

• Retail operations experiences a strong plus

Job Description:

Project management:

• Manage 3-4 major content releases (per year) across all demo program lines of businesses (Mac, iOS, Watch etc) and the associated enabling systems and processes.

• Participate in UAT (user acceptance testing) of new software systems and validate content releases prior to deployment.
  

Trouble-shooting management:

• Design local test and use cases as needed.

• Provide feedback and issue documentation for technical and operational troubleshooting under deployment timelines.

• Address field technical support tickets and resolve Tier 2/3 issues.

• Act as primary point of contact for any emerging recurring issues. Escalate and track issues as needed.
  

Compliance:

• Drive demo content and software compliance across all demo program lines of businesses (Mac, iOS, Watch etc.) utilising existing systems and tools, as well as creating new processes as needed.

• Leverage existing reporting tools to create ad hoc reports for specific programs.
  

Forecast and strategy:

• Develop and implement communication strategy for field business partners and store staffs.

• Address content and system launches, system training, instruction, escalation paths, and program timelines.
  

Communication:

• Build and maintain strong customer, field, and cross functional relationships.

• Work alongside WW Technology, BPR, shared services support teams and local DPM in-country counterparts.

上班地址：世纪大道1249号世纪大都会