Who are we?

SDL is the global leader and innovator in language and content management technology and services. We enable companies to create meaningful digital journeys and form important emotional connections with their global customers by powering the creation, translation and delivery of relevant, personalized content to make understanding possible. We are a dynamic, collaborative and globally diverse team, working together to completely transform how the world communicates and connects with one another through content. If you like making an impact, helping others, taking a fresh look at processes and tools, furthering an open an innovative culture and tend to generally look at even the smallest task in the context of how it impacts the overall organization – we should talk!

What is this role?

The Deputy Team Lead position is held by key members of the Operations team who serve as the main contact between our major clients, Sales and the team members they work with. They draw from their experience managing complex projects, producing results within budget, tight deadlines, and with a focus on high quality and use that knowledge to lead a team of project managers. The position requires strong leadership skills, planning skills, the ability to motivate teams and execute plans to financial objectives.

Requirements:

• Train, support and provide feedback to Team Lead on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.
• When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop linguistic assets and related instructions used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
• Exercise sound judgment in keeping Supervisor informed of potential difficulties such as issues affecting cost and turn-around.
• Hands-on production involvement as required
• Carry our risk assessments
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget.
• Ensure all work follows all the approved processes and meets RRD’s quality standards
• Monitor, manage and escalate complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organize and monitor resource needs and escalate where appropriate
• Assist the Team Lead in the management of project managers, monitor team capacity and escalate issues
• Identify Team’s training requirements and action as required
• Provide support for Sales in relation to existing business
• Work as bridge between Sales and Operations to implement new opportunities
• Work closely with Vendor Management and Technology departments to ensure successful delivery of work

Key Skills:

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills

Qualifications:

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience
• 4 years of experience in project management
• Excellent written and spoken skills in English and a second language
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml)
• Strong knowledge of DTP software (QuarkXPress, InDesign, Framemaker)
• Experience in the use of CAT tools, including glossary and file management tools

Benefits:

• Amazing benefits. (Seriously.)
• Infinite training, professional development and personal growth opportunities
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of innovation and opportunity.
• Great work life balance

SDL is an Equal Opportunity / Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 
Should you require assistance in completing your application, please contact usrecruitment@sdl.com for accommodation.