Description:

PRINCIPAL DUTIES AND RESPONSIBILITES

• Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

Qualifications:

LANGUAGE

• English: Advanced - Strong verbal, written, listening communication experience
  

EXPERIENCE

• 1 to 3 years industry experience
• Experience in delivering superior customer service experience, preferably from financial/banking industry
• Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android

SKILLS

• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously

• Ability to work independently with minimal supervision

上班地址：上海市芳甸路1155号嘉里城办公楼12楼