Job Descriptions:

• To provide onsite PC/Notebook installation and support on Windows OS and applications
• To provide desk side to end users and resolve technical issues
• To troubleshoot the hardware and software in PCs, and notebooks
• To interface directly with customer for the coordination of IT services
• To liaise with internal departments, vendors, partners on resolving fault
• To setup Video Conference equipment

Requirements:

• Diploma or higher level in IT related qualifications
• 2 years+ practical experience in technical support on WINDOWS/MAC platform
• Knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• Prefer IP Phone and video conference setup experience
• Familiar with Windows 10 applications
• Self-motivation to solve problem independently
• Strong organizational skills and ability to multi-task in a small business environment
• Good communication skills in both English, Chinese and Putonghua
• Prefer ITIL v3 or ITIL v4 Foundation certification or training.
• Experience in ServiceNow preferred
• Shift duty is required

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