The Opportunity

We, at Flywire, are seeking a Desktop Support Engineer to oversee IT support needs at our Shanghai office. You, along with other members of the APAC based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests

• Facilitate new user On-boarding with the setting up of IT equipment and access
• Assist users in setting up video conferencing facilities
• Plan and manage capacity for hardware and software to cater to business needs
• Maintain IT facilities in the office and server rack
• Lead local IT vendor relationships
• Oversee and maintain an inventory of company assets, systems and peripherals
• Respond to helpdesk requests and work to improve the support process
• Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
• Provide technical training and guidance to both onsite and remote employees
• Create, update, and maintain knowledge articles in our knowledge management system

Here’s What We’re Looking For

• Bachelor of science or equivalent
• 3+ years of experience working in an IT support/help-desk environment 
• 3+ of expertise with Mac OS X or Microsoft Windows Operating Systems. Working experience with Linux is a plus
• Knowledge of TCP/IP, DHCP, DNS, LAN, VPN and basic VoIP concepts
• Experience working in JIRA Service Desk or another applicable ticketing system
• Familiar with managing SaaS tools like Gsuite, Okta, Slack, Jira or Confluence
• Ability to travel 10-20% of the time as required (Post-Pandemic)

What We Offer:

• Competitive compensation, including stock options
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• WFH Stipend & Digital Disconnect Days 
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.