Job Duties:

• To support telephone enquiries and help users to go through initial fault diagnosis
• To support for the enhancement of Departmental Portal and email infrastructure
• To assist in the upgrade of Open Source Departmental Portal (OSDP)
• To assist in the integration with the Electronic Leave Application and Processing System (eLAPS) and Administration Support Information System (OASIS)
• To support internal application systems
  
  

Job Requirements:

• Must have level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in HKDSE or equivalent
• 24 months of experience in Anti-Virus Technology and PC LAN Support
• Have experience in Helpdesk Call Handling Technique
• Good communication and interpersonal skills
• HK permanent resident is required