Responsibilities:

• Handle inquiries, incidents and problems, including escalation to corresponding parties
• Perform Tier-1 trouble shooting and problem analysis on IT services
• Keep track of incident/service requests throughout the incident/service request lifecycle
• IT equipment installation
• Support internal IT admin works
  
  

Requirements:

• Diploma or above with 2 years related experience, (Putonghua speaking is a plus)
• Working Period: 1-year (Contract Renewable)
• Working hours:

• [1] Shift 1: 0900 – 1800 (lunch time: 1230 – 1330), alternate Saturday (0900 – 1300)

• [2] Shift 2: 1000 – 1900 (lunch time: 1330 – 1430), alternate Saturday (0900 – 1300) 

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