Desktop Support Technician
Milestone Technologies, Inc.深圳市Update time: September 17,2019
Job Description
Overview
The Desktop Support is part of IT Service Desk team providing first and second line IT technical support to internal Lime employees. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolve a wide range of technical issues. The Service Desk staff works in a dynamic, fast-paced call center that provides IT services over the phone, through email, or walk-in customers.
Responsibilities
- Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
- Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
- Troubleshooting system hardware and software incidents including operating system and software application problems
- Imaging, configuring and installing systems issued to users, decommission retired systems
- Providing Telecom and Conference Room support
- Assist other functional teams and/or IT Manager with all workstation and other special projects.
- Updating inventory records via IT Asset management system
- Process new hire on-boarding and termination off-boarding process
- Create and document internal standards for IT knowledgebase, system configuration, including hardware and software
- Participate in team projects and collaborate with other functional teams
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
- IT Technical user support/helpdesk
- Troubleshoot user PC, Mac hardware/software problems
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Monitor and maintain computer systems and networks
- Install software and perform custom configuration on systems
- Procurement, asset and inventory management for all IT hardware and software
- Basic Google administration
Qualifications
- Be a self-starter Ability to think on your feet and solve complex problems
- High integrity, honesty, and great judgment
- Excellent verbal and written communication skills
- Excellent teamwork skills
- 2+ years working knowledge of Windows, OSX operating systems, PC and Apple hardware, and networking concepts
- 2+ years working experience in an IT Support role on a team
- Familiar with managing cloud services (Okta, Google G Suite, Zoom, AWS, etc.)
- Excellent communication skills and telephone manner
- Excellent Customer Service Skills
- Excellent organizational skills and Incident Management experience
- Strong problem solving and analytical skills
- Strong knowledge of online meeting like Zoom, and Cisco Unified Communications Manager
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2013, O365
- You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
- Some executive IT Support experience and ITIL Knowledge is desirable
- Ability to lift or move up to 50-lbs equipment if needed
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