Job Description

We are looking for an entry level Desktop Support Technician to work at our clients site. This individual will troubleshoot and fix simple desktop computer hardware and software problems. Candidates will need to be able to quickly acquire new skills, and follow company policies and procedures.

Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
• Help maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain physical presence at designated service locations and time for employees to pick up user’s computer, or delivering to end-user.
• Monitor, update and maintain tickets in defined ticketing system. Respond to tickets, contact users and plan workload.Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign-off closed tickets with the user to include follow up specifically to the end user.
• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
• Support access to corporate network/wireless and applications both on the network as well as over VPN.

Qualifications

Skills Required:

• 1-3 years of relevant work experience
• Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Experience in hardware, software, and network troubleshooting of computers running Apple iOS, Microsoft or Linux.
• Software application use and installation experience.
• Must have the ability to resolve technical issues under pressure.

Skills Preferred:

• Apple iOS or Microsoft OS Certification.
• Experience managing inventory

Additional Information

What can Astreya offer you?

• Working with some of the biggest firms in the world as part of the Astreya delivery network
• Employment in the fast growing IT space providing you with brilliant career options for years to come
• Introduction to the new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• A company-wide mentoring program to advise you along the way
• Online training courses through CBT-nuggets to upskill you
• Performance management system to provide you with meaningful, actionable feedback
• Dedicated management to provide you with a point of leadership and care
• Internal promotion focus
• We love to build people from within.
• Numerous on-the-job perks
• Peer Recognition
• Market competitive rates and benefits