Operations Manager 

Creating and facilitating a memorable experience in an authentic location is the essence of the Operations Managers role at Fairmont Hotels & Resorts. Your creativity, professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always choose Fairmont Hotels & Resorts.

What you will be doing: 

• Consistently offer professional, friendly and engaging service.
• Facilitate with group operations including but not limited to minimizing third party expenses, booking, verifying and facilitating entertainment, billing, and daily tasks.
• Assist with developing and maintaining new and existing work relationships with supplier-partners, negotiating rates and placing them on “hold” as needed.
• Provide assistance to clients when National Sales Manager is not available, returning phone calls or emails promptly.
• Assist in setup and production of events as well as transportation onsite
• Collaborate with Team in creating proposals and contracts for clients
• Assist with client site inspections (planning and implementation)
• Maintain database of all vendors to ensure all prices and offerings are current 
• Responsible for answering phones and other administrative duties
• Keep abreast of new tours and venues
• Attend weekly Operations Meeting
• Attend monthly Sales Meeting 
• Collect all vendor related invoices, process  for payment and post all group related revenue to the master account

Your experience and skills include:

• Minimum of 3-5 years relevant experience in the local destination industry

• Experience in developing an understanding of customers, competitors and trends

• Knowledge of MS Office, Social Tables, SketchUp Opera, Birchstreet or e-Destin a plus. 

• Ability to work nights and weekends when required

• Must be a Team Player that is able to pivot role and responsibility based on business levels.

• Knowledge of local event vendor industry & involvement in industry trade groups a plus

• 2-4 years of sales experience

• CMP is desired

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.