Job Description :

Account Manager

Requirements:

Qualifications:

• Bachelor degree or above in business administration or related field

Experience:

• Prefer having more than 2 year experiences in a customer service environment essential, preferably within a large international organization

Skills and abilities:

• English as mother language, additional fluency in any other languages as an advantage
• Excellent communication and interpersonal skills
• Demonstrable skill in independent problem-solving
• Be able to express comprehensive ideas in a clear
• Be able to establish and maintain effective relationships with team members and customers
• Knowledge of customer service techniques and principles
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Familiar with CRM system
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Must have advanced knowledge of Microsoft Word, Excel, PowerPoint

Desired profile :

Responsibilities:

• Developing, coordinating and implementing first-class customer services
• The achievement of all client led Service Level Agreements
• Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisers
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Build up customer relationship and ensure business continuity
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

Business Development Director China HongKong (French)