In Customer Service and Support, we are focused on helping customers but also on how we can Empower and Advise them. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.  

Our Developer Support Team is responsible for helping commercial and corporate customers when they’re facing problems with developing their applications using Visual Studio, Azure DevOps and other similar Azure services like Chromium Browsers, Client Apps and Web Apps that include IIS (internet information services). We are responsible for troubleshooting, identifying and fixing technical issues together with providing alternative implementations/techniques or workarounds to help developers achieve their business goals. Writing “how-to” samples to help explain a particular technology or product or debugging custom or product code is also sometimes part of the job.

From problem identification to full resolution, you will own and manage the customer experience over the phone and web. You will collaborate on a day to day basis with Software Developers, IT admins and Solution Architects and engage with Subject Matter Experts.

Responsibilities

• Work with top-notch from Independent Software Vendors (ISVs) up to Large Enterprise Customers
• Guide, lead and help developer customers to resolve most thought-provoking or business complex problems related to custom web-based applications
• Analyze and offer solutions to customers, specific to their needs
• Provide appropriate alternate implementations/techniques/workarounds to help developers workaround a confirmed bug in Microsoft’s products
  
  

Qualifications

• Thorough troubleshooting, debugging, and problem-solving skills
  
•  Broad experience in web development with knowledge in HTML and JavaScript
  
•  Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP/IP, FTP, SSL/TLS protocols
  
•  Experience in web application fundamentals
• Inclusive, open-minded and team-working-oriented mindset
• Curious and tenacious attitude

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.