Role Objectives

(Reason of existence)

Mission

The mission of the Service Technician is to support the Electrolux Small Appliances organization in creation of service documentation for service stations, handle service related parts and its bill of material.

Key Operational Responsibilities

(Identification of job content in terms of outputs)

The Service Technician role includes creating bill of materials and applies BOM changes in TDS. Support engineers in Project and Product Care Team.

As a Service Technician you need to work in very close cooperation with Engineering Office, Project Office, Logistic Department, Quality Department, Service stations and within the team of Product Care, BOM, NVR and Laboratory

As a Service Technician your main responsibilities are to:

• Creation of technical documentation in TDS system (service bill of materials, exploded views, service instructions, individual article numbers creation) based on customers insights

• Maintenance of service documentation

• Support other functions with product know-how

• New article numbers creation in Team Center and SAP

• Make necessary changes and supervision of bill of materials relates to service parts

• Support new product development in cooperation with Design Leaders and Project Managers

• Support Factory Departments (Logistic service supply)

• Support service stations

• Share information for other departments

• Attendance on trainings that supports job area

• Involvement in process and system developments

• Minor engineering related roles and areas handling

Additional responsibilities outside of standard job responsibilities

Competences needed (Education / Experience / Skills / Competencies / Languages)

Education:

University degree or equivalent through acquired technical knowledge with 0-2 year experience

Minimum intermediate English knowledge (oral, written)

Sub category:

The equivalent of or; Product Development, Mechanical Engineering, Electrical Engineering, Technical Management

Technical Skills:

Proficiency within:

• Administrative job

• Project work

• Computer management

• SAP knowledge (or similar)

• PLM system (e.g. Team Center)

• MS Office

• Adobe Illustrator

Foundation within:

• Mechanics or Electronics

• Writing and presenting technical reports (English)

• Work shop experience (e.g. practical)

• Service processes

• Factory processes

Preferred Career Experience:

• Has some product knowledge of vacuum cleaners, small domestic appliances or similar mass produced products with many parts in plastic material

• Has some experience with service processes

• Has experience in SAP (or similar) system and technical documentation handling

Soft Competencies:

• Creative and with a passion for innovation

• Team player with ability to work in cross functional and international teams

• Open to changes and new ways of working

• Process and target oriented

• Capability to communicate (oral, written and graphic)

• Multicultural mindset

• Proactive

• Good analytical skills

Other Requirements:

Availability to travel abroad (especially to within Hungary and Europe) 1 – 2 times a year

Application of the knowledge / competencies:

Global : X

Regional :

Domestic :

Key Interfaces (Internal / external)

• Electrolux Small Appliances – Product Care

• Electrolux Small Appliances – Lab & Technology competence centers

• Electrolux Small Appliances – Project Office

• Electrolux Small Appliances – Engineering Office

• Electrolux Small Appliances – Quality Department

• Electrolux Small Appliances – Logistic Department

• Electrolux Small Appliances – Sourcing Department

• Electrolux Small Appliances – Service Stations

• Suppliers