Device Claim & Warranty Manager (Handphone)
COMPASIA PTE LTDOthersUpdate time: January 3,2020
Job Description
Responsibilities
- Managing upstream on device (handphone) claims and warranty from suppliers.
- Managing the defective devices that are returned from customers, including tracking the entire process, liaising with repair partners and other entities to reduce shrinkage and loss.
- Managing the return merchandise authorization (RMA).
- Managing ad hoc projects related device claims and warranty.
- Store returned goods in a designated area and manage the logistic on the warranty process.
- Identify trends in quality issues based on returned goods and determine if materials can be recycled, reused or repaired.
- Ensures relationship between Service Managers & 3rd party network are met & customers’ expectations are exceeded.
- Identify new service providers to support strategic priorities.
Requirements
- Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
- Required language(s): English, and preferably Mandarin as this position required to liaised with clients and suppliers from China.
- At least 4 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): customer service, logistic, device warranty, product claim, phone repair.
- Preferably Manager specialized in device (handphone) warranty claim or equivalent.
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