Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Diagnostics Account Lifecycle IT Analyst. This will be a hybrid position based out of our Walpole, MA office. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As the DX Account Lifecycle IT Analyst you will be responsible for as well as tier 2 support for IT related activities Job Responsibilities Support of internal and external customers through the booking of instrument orders and contracts in the Siemens ERP platform (SAP). Management of Siemens DX contract portfolio, including but not limited to: All activities & associated supplemental changes to contracts over the term of the contract Contract renewal and extensions Contract inquiries from both internal and external customers Annual price increases Review and resolution of customer pricing disputes Maintain accuracy of books and records by ensuring compliance with all finance, accounting, and quality policies Tier 2 IT support related duties Provide second-tier support to SAP users within BusOps, this includes Contract Admin This includes troubleshooting system and process errors to determine if user coaching needs to be implemented or IT needs to provide technical support for malfunctioning system processes. If IT support is needed, submit Work Requests to IT organization to change or enhance SAP P40 DX CLM to enhance or maintain functionality and efficiency. This includes guiding IT personnel to translate business needs into appropriate system changes. Write and approve work request specification documents for IT organization. Once changes are made test and approve of changes before they are integrated into the production environment. Review and Approve Rollover documentation submitted by Contract Admin to assure that Capitalized Assets are not double-booked and continue to depreciate seamlessly. Collaborate with various departments within and without the organization to develop and implement new business processes and technical solution to accommodate new customers or streamline business with existing to ensure continued business. This would include SAP modifications, RPA solutions, Winshuttle scripting This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement Demonstrated ability to take ownership of issues and collaborate with /consult with peers and others outside of functional area to resolve complex issues and improve existing processes. Demonstrated understanding of basic accounting and finance principles Required skills to have for the success of this role Bachelors degree preferred with at least 3 years of related experience Financial acumen and demonstrated ability to identify and resolve complex problems and apply problem-solving skills effectively is needed. Ability to operate independently, make decisions and recommendations to resolve issues is important. Experience with digitalization, business process improvement, or similar functions. Strong written and verbal communication skills, problem solving skills, ability to work in a fast-paced team environment Strong organizational skills and attention to detail are essential. Must be able to multi-task, prioritize workflow, perform under sensitive deadlines. Adaptable to change At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level: Mid-level Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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