Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

Our ACCP offices will be temporarily located at the Maleo – Saldanha, Av. da República 18, 1050-191 Lisbon, while we work toward finding a permanent office in the vibrant city center of Lisbon.

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Diary Operations Manager - German/English Speaker

LIVE

What you will do

Let’s do this. In this vital role you will deliver the day to day Diary Management support for senior Amgen stakeholder and provide general administration support across Europe.

This includes training coordination and logistics, travel bookings/planning and IT housekeeping. You will also manage the helpdesk general inquiries into the ACCP and adhere to the continuous improvement agenda of the ACCP.

Responsibilities will include:

• Running and providing an effective welcome service for general queries into the ACCP.
• Providing general administration and diary management support to Amgen.
• Supporting the continuous improvement agenda.
• Providing support in regard to Travel and Expenses.
• Monitoring ACCP service levels and satisfaction to ensure that outputs meet the agreed expectations.
• 2-8 direct reports.
• Adapt, support and contribute to the growth and continuous improvement of the department and ACCP.

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional, are these qualifications and skills:

• Master’s degree, preferably in Business Management.
• Minimum 4-6 years directly related experience with a successful track record in diary management and meetings and administration support.
• Fluency in English, both in written and oral communication.

• Strategic Decision Making & Planning - Manages planning for a team and serves as a decision maker / point of escalation for the Diary Management and administration team.
• Diary Management experience - Detailed knowledge and experience within supporting and managing meetings in a pharmaceutical environment.
• Team Management - Ability to interact appropriately and effectively with team (composure, conflict management, customer focus, negotiating); Ability to effectively lead, motivate, and build effective teams that generate effective solutions to complex problems.
• Customer Focus - Dedicated to meeting the expectation and requirements of internal and external customers and maintain effective relationships.
• Problem Solving - Excellent problem solving, conflict resolution and decision-making capabilities combined with continuous improvement.
• Result Orientated - Can be counted on to exceed goals and is a consistent top performer.
• Time Management - Able to manage multiple tasks, prioritizing in a logical manner.
• Presentation Skills - Effective in a variety of presentation settings: one-on-one, small and large groups, with peers, direct reports, and superiors.

Preferred Requirements:

• Experience in similar or related discipline.
• Project management skills and experience.
• Fluency in multiple European languages. German language skills strongly preferred.
• Prior experience in Operations handling.
• Experience in providing a helpdesk service.

THRIVE

What you can expect of us

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
• Flexible work arrangements.

APPLY NOW

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.