OCBC Wing Hang Bank has full spectrum of products and services in Retail Banking (Consumer and SME) that plays a unique position in the market to enable customers to manage their finance effectively. Digital is always the key focus of the bank in transforming the customer experience on many service touch points. The Bank places the focus on customer centric design on every digital solution to create seamless digital customer experience.

We are currently seeking professional to join our digital channel team as Digital Channel Manager in our Retail Banking Group.

Responsibilities:

• Plan and manage digital acquisition projects on both consumer and SME segments
• Responsible for planning on acquisition strategy to meet acquisition KPI
• Formulate plans on the adoption of latest market technology to facilitate account opening process
• Overall management of digital projects through the whole development cycle on business proposal preparation, vendor selection, user requirement formation, project testing and execution management
• Manage stakeholders’ expectations and cost management
• Ensure collaboration among different team of developers, vendors, partners, operation units and end users
• Ensure processes comply with regulatory requirements and compliance standards
• Enhance the UX and flow on the usage of respective digital channels
• Ensure the customer journey is seamless with customer centric design
• Compile market reports on research findings and recommendations
• Analyze latest market data in banking and financial industry
• Perform ad hoc duties as assigned

Requirements:

• At least 8 years of working experience in digital product/service development and exposure on both consumer and SME segments
• Good business acumen with solid knowledge of banking and financial products
• Good understanding on account opening progress
• Demonstrate strong analytical skill
• Strong stakeholders, developer and partners management skill
• Understand of regulatory guidelines and risk control
• Knowledge of latest Fintech, digital landscape and trends, innovative and details-oriented
• Experience in deploying sizable system revamp with tracked result
• Strong written and spoken in English and Chinese
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure
• Solid project management experience in banking/finance industry

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.