We are currently seeking professional to join our digital channel team as Digital Channel Manager in our Retail Banking Group.

Responsibilities:

• Plan and manage digital acquisition projects on both consumer and SME segments
• Responsible for planning on acquisition strategy to meet acquisition KPI
• Formulate plans on the adoption of latest market technology to facilitate account opening process
• Overall management of digital projects through the whole development cycle on business proposal preparation, vendor selection, user requirement formation, project testing and execution management
• Manage stakeholders’ expectations and cost management
• Ensure collaboration among different team of developers, vendors, partners, operation units and end users
• Ensure processes comply with regulatory requirements and compliance standards
• Enhance the UX and flow on the usage of respective digital channels
• Ensure the customer journey is seamless with customer centric design
• Compile market reports on research findings and recommendations
• Analyze latest market data in banking and financial industry
• Perform ad hoc duties as assigned

Requirements:

• At least 8 years of working experience in digital product/service development and exposure on both consumer and SME segments
• Good business acumen with solid knowledge of banking and financial products
• Good understanding on account opening progress
• Demonstrate strong analytical skill
• Strong stakeholders, developer and partners management skill
• Understand of regulatory guidelines and risk control
• Knowledge of latest Fintech, digital landscape and trends, innovative and details-oriented
• Experience in deploying sizable system revamp with tracked result
• Strong written and spoken in English and Chinese
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure
• Solid project management experience in banking/finance industry

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.