This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Partner Enablement Global Capabilities, Microsoft Customer Service & Support
Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. Microsoft Services helps Microsoft partners realize their full potential through accelerated adoption and productive use of Microsoft cloud technologies.
Are you excited by AI and how digital agents can be leveraged for better user experiences? Do you love to play with data and analytics tools? Can you build content that resonates with users? Are you a creative thinker with a passion for making a difference? We’re looking for a content manager with planning expertise who has a talent for making complex situations easy to understand. You enjoy the challenge of managing content strategy and bringing together contributors to tell a compelling story. You’re obsessed with finding the fastest path to what users need. You set priorities using data. You use are familiar with integrated marketing and the concept of user journeys. You look for ways to drive automation and use interactive digital agents to increase online connections with users.
Responsibilities
What you will do?
In this role, you’ll work with others to identify scenarios and create compelling BOT experiences that help navigate users to find what they need and take action to manage their accounts and find resources
• Develop, prioritize, and execute partner-focused, data-informed content plans.
• Work with engineering, support, marketing and partners to learn about real-world scenarios, user goals and needs.
• Use data to report on your impact and prioritize your work. You’ll talk directly to partners!
• Work with others to deliver high-quality content delivered through digital innovations
• Create strategic content that guides partners to key activities and resources
• Refine the content through customer feedback, testing, and keeping current with tech.
• Lead planning and prioritization for content platform features and capabilities
• Work with global stakeholders, localization team to execute the digital content and social strategy
• Manage the production and publishing of digital support content and assets to keep the site current, fresh and aligned with the partner support
Qualifications
• 1 or more years of proven project management, organization, and planning experience.
• Strong writing and editing skills
• Strong capabilities to classify content using meta data and to develop a content strategy and implement a robust tactical plan
• Strong capabilities in the use of web content management systems
• Self-starter who works well independently and with others
• Able to make content decisions with data
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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