Description

Job Responsibilities:

As Digital Operations Consultant, the person will be working closely with district offices in China to develop our dealer digital capabilities to enable enterprise strategy of profitable growth.

Job Duties/Responsibilities may include, but are not limited to:

• Support Global Aftermarket Solutions Division (GASD) in regional execution of Get Connected Program and Stay Connected Program
• Lead the digital excellence program assessment and governance process with priority dealers (and on-pull dealers), working closely with district team, industry team & dealers to improve digital capabilities to enable business growth
• Support district and dealer to improve dealer digital capabilities, especially in connected assets management, data analytics, system/ process integration, condition monitoring and equipment management
• Offer expertise to dealer digital strategy & roadmap development and evolvement, leveraging digital transformation guide.
• Support deployment of Caterpillar digital tools, eg. Cat APP, MCC, Cat Inspect, Billing & Subscription and etc.
• Champion the adoption & growth of Caterpillar digital tools at dealership to improve operational efficiency
• Support the development or deployment of eCommerce (B2B, B2C) platform. Gather VOC/VOB for the Caterpillar eCommerce Team to develop the new B2C platform in China.
• Support country specific projects by providing digital functional expertise.
• Work closely with Districts, Cat Digital, GASD, CD&T, ITDD, China Operations Division and etc.
• Collaborate and partner with internal work stream owners to achieving common goals.

Qualifications

Required Qualifications:

• Rich experience in digital applications
• Good knowledge of customer application
• Preferred cross functional experience in aftermarket solutions, product marketing or/and product support
• Previous field rep experience.
• Demonstrated accountability and commitment to deliver results.
• Can do attitude and strong interpersonal skills including influencing people, lead the change, wining trust and collaboration

Desired Qualifications:

• Fluent in Chinese and English.
• Familiar with company policies and procedures.
• Previous experience of either digital, technology, marketing, strategy, CSA, Condition Monitoring or service.