• Manage and supervise social agency to develop content and creation based on e-business marketing campaigns, products, promotional and emotional calendar.
• Management of social media presences to drive brand & e-commerce awareness and commercial KPIs.
• Support supervisor on Social campaigns plan, activation and reports, etc.

• Work with other BUs and vendors to seek opportunities such as content delivery, creative assets (digital video or animation etc.), interactive social activities and other distributions to increase social media account user base and bring traffics to website e-commerce platform
• Maintain social CRM, Monitor data and analysis in terms of traffics, user/fans base, activation, retention, conversion rate, booking and revenue, etc. to find opportunities to enhance the social experience and social E-commerce.
• Work with IT on the technical issues to clarify the customer path and build social e-commerce function or help social projects.
• Support to keep a close watch on social monitoring and competitor tracking, as well as social media trends, actively drive efficiency and optimization

• Manage customer service on social media including WeChat customer comments and social guest service
• Discover the potential customer needs, manage and maintain a positive relationship with customers
• leverage social CRM and work with data science team to rolling out consumer portraits and building customer segments. Trying to retarget and convert them. Build a good customer journey

• Bachelor degree minimum, prefer in Marketing, Biology, etc.
• At least 2 years specifically working on WeChat operation
• Deep passion for creating and managing content
• Self-driven, collaborative, creative, and energetic

• Relevant industry (e.g. Biology) and position.
• Fluent in both English and Mandarin
• Good communication skills
• Understanding of WeChat platform including mini-apps

上班地址：新金桥路27号3&6&7号楼