Career Category

Job Description

Title: Digital Omnichannel Systems & Operations Lead

Reports to: Digital Sr. Manager or Digital Director

GCF Level: 6

Working at Amgen

At Amgen, you'll experience a work environment where employees strive to serve patients by redefining the promise of science and biotechnology into therapies that have the power to restore health. We provide a perfect combination of science and entrepreneurship that brings therapies to market by people that have a true passion for their work.

Our culture is what makes Amgen a special place to work. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Take a few minutes to hear what some of our current staff members are sharing about working at Amgen! Click HERE

We currently have an opportunity within our Amgen Canada Inc (ACI) Digital Development Team/Department.

You will play a key role in supplying to the design and implementation of our omnichannel customer engagement strategy for Amgen Canada, with emphasis on owning the management of customer relationship management (CRM) systems and marketing automation platforms.

This role will have a primary focus on internal-facing customer engagement solutions and working collaboratively with local business partners (IS, Commercial, Medical, Value & Access, Patient Support, Legal & Compliance) and with Global/Regional counterparts on an ongoing basis.

The ideal candidate will have extensive experience within pharma/biotech (either within industry or as vendor-partner) and will have direct knowledge and experience with CRM Platforms (i.e. Veeva-Align), Digital Analytics Platforms (i.e. Tableau) and/or Marketing Automation Platforms (i.e. Sales Force Marketing Cloud).

The role will require an individual with keen business sense when it comes engaging Field and Head-Office Leadership and collaborating within the broader Digital Team to drive more coordinated, automated and personalized customer engagements in alignment with local needs and regulations.

Basic Qualifications

• University Degree

• Strong communication skills (written, verbal, and presentation)

• Proficiency with Microsoft Outlook, Word, Excel and PowerPoint

• Cross-functional collaboration skills

• Outstanding project and time management skills

• Strategic thinking and execution skills

• Highly detail-oriented with an ability to multi-task and prioritize

• Self-starter and ability to lead/influence with little direct supervision

• Outstanding ethics and integrity and comfort operating in a highly regulated environment
   

Additional Qualifications

• Experience in Pharmaceutical/Biotech Industry

• Experience using CRM (Veeva/Align) & Marketing Automation Platforms like Salesforce Marketing Cloud

• Experience using Tableau and/or other digital platforms to build data/insights reports

• Knowledge and experience developing and implementing multi-channel/omni-channel campaigns

• Strong understanding of secondary data sources (e.g. IQVIA) and handling vendor contracts

• Ability to engage and have influence with Senior Leadership (locally and globally)

• Experience leading people and/or teams
   

Benefits of working for Amgen:

• competitive salary

• comprehensive benefits and retirement package including medical, dental, vision, EAP, wellness plan

• opportunity to work alongside likeminded individuals for a leading biotechnology company
   

Internal candidates are required to have a discussion with their current manager regarding interest in this position and/or intent to apply.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.

Reasonable accommodations are available upon request to facilitate the equal participation of candidates with disabilities, should you be selected for an interview.