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The Digital Platforms Systems Support Manager is responsible for managing a team of process engineers in their effort to support company projects and initiatives. He/she is tasked in ensuring the quality and timely delivery of technology, systems and procedural changes. He/she may also conduct manpower studies, provide options analysis, do exploratory research or review the business requirements or specifications prepared by his/her team. The Digital Platforms Systems Support Manager makes sure that all checks and balances are in place, that the systems development life cycle is enforced, and that the continuity of work in the team is secured.

• Continuously analyze processes and procedures and ensure that business process manuals are developed and continuously maintained. He/ she should take the lead in identifying gaps or problem points and guide process engineers appropriately so that the solutions provided matches the problems to be solved.
• Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
• Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against defined processes and user specifications prepared by his team of Process Engineers.
• Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed:  A User Test Plan – to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable. In the end, the Digital Platforms Systems Support Manager will sign off to any system development results.
• Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible.
• Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand he/she should be able to know how to reverse and correct issues or prevent them if possible.
• Spearhead communications with other departments to ensure that their requirements are considered in the implementation of new processes and system enhancements Manage his/her Business Process  and Sytems Engineers’ career by ensuring that they undergo a proper development plan and continuously keep them engaged

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