Eaton’s Marketing Commercial Operations Division is currently seeking a Digital Technical Support Engineer to join our team. This role is open to all remote locations in the U.S. however preferred locations are in the Pacific and Mountain time zones. Position Overview: The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Provide technical assistance for Eaton’s digital products Develop, modify and troubleshoot digital products. Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products. Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton. Manage daily phone, chat, and email activity. Effectively communicate product value proposition and product line strategies. Make recommendations for product enhancements. Generate sales leads for the field sales organization. Participate in the development and maintenance of product support resources. Participate on teams to enhance team performance and drive process improvement. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Associate degree from an accredited institution Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship. Preferred qualifications: Bachelor’s degree in engineering, computer science, or other technical fields from an accredited institution 2 years’ experience in technical support, software, IT, or residential IoT products Fluent in French and English. Position Criteria: Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption Troubleshooting skills for web browsers and mobile apps Know how to use development tools to determine server issues or client issues Basic networking skills for troubleshooting communications, connections, architecture of software plus hardware solutions Familiarity with configuring firewall rules, check for open ports, capture & analyze data packets Communication skills Self-management skills Customer service skills Able to work well with people across multiple functions Organized, detail oriented and ability to manage multiple priorities Exceptional listening skills and self-motivation are essential Strong analytical and problem-solving skills Ability to make timely decisions when several alternatives are available At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $59,200 - $86,900 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-MM4 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: MCO Marketing Commercial Operations Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 10 % of the Time