LE ROYAL MONCEAU, Raffles PARIS

A contemporary and vibrant design masterpiece located in the heart of the City of Lights.

Located on the prestigious Avenue Hoche, just a few steps from the Champs-Elysees and with views of the Arc de Triomphe, Le Royal Monceau - Raffles Paris features 149 luxurious rooms and suites, a 99-seat cinema, an art gallery, an exclusive service of Art Concierge and a private art collection. The Spa Clarins & myBlend, 1,500 sqm of ethereal white paradise, offers the ultimate urban escape for complete relaxation. From the modern Japanese cuisine of Matsuhisa to the celebration of Italian regional food in Il Carpaccio restaurant, dining at Le Royal Monceau - Raffles Paris’ restaurants is a truly memorable experience.

The Position

Reporting into the COO Europe Luxury brands , the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. Furthermore it is essential to assist the COO Europe Luxury brands  in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.

 

Areas of Responsibility

Operations

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as an integer role model, displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Passionately advocate for the well-being and development of all colleagues
• Encourage curiosity and inspire colleagues by providing opportunities to test and learn new concepts
• Ensure adherence to health & safety protocols for employees and guests
• Maintain and encourage the continuous development of proper emergency and security procedures

 

 

Service

• Maintain product and service quality standards by conducting ongoing evaluations
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
• Handles VIPs, understanding international protocols for government officials and royalty

Competitive

• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Growing business – A good overview of finances, think about the future and decide on strategic initiatives
• Dealing with media
• Engage with customers to keep a pulse on the changing needs and expectations of luxury travelers
• Support and develop meaningful local community and sustainability programs integrating them into the customer experience 

 

Market Positioning

• Effectively position le Royal Monceau, Raffles Paris from a pricing and distribution perspective
• Deeply understand the competitive set and the luxury customer in order to develop winning strategies
• Stay connected with local and international customers to keep a pulse on trends
• Keep abreast of what luxury players outside the industry are doing to inspire external thinking

 

 

 

                                     

Financial

 

• Maxime financial performance
• Ensure effective operations and cost control of all hotel departments and facilities
• Develop and implement aggressive long and short-term strategic plan aligned with Brand strategy
• Highly engaged with sales, marketing and PR business plans to exceed financial expectations
• Personally involved in sales efforts contributing to top-line revenue strategy
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.  
• Energy consumption is monitored and minimized
• Preserving & maximizing hotel asset

 

 

 

PERSONAL DEVELOPMENT

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management

LEADERSHIP

• In time of crisis: Able to take logical decisions and immediate actions
• Create an environment which encourages innovation; breaks down hierarchy;  challenges thinking in a constructive way
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Build a network of key people (owners, community etc.)
• Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behaviour and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Convince others; negotiate;  debate, find win-win solutions

CREATING THE FUTURE

• Contribute to finding solutions
• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organisational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively

 

LIVING THE BRAND

Understand the importance of individuality Is impeccably groomed, charming and graceful Is thoughtful and welcoming Take pride in anticipating guest needs through service that is warm, genuine and intuitive Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet Create the guest experience through their senses through all public touch points Ensuring quality is never compromised Is generous in spirit with guests and colleagues alike Establish the reputation of the hotel in local community for its quality service through hosting local events and PR activities

Qualifications

• Prior 10+ years experience in luxury hotel management essential
• Strong match with Accor Inspiring Leader capability framework
• Strong Educational background
• Fluent in English and French
• Local market experience essential
• Understanding/experience of union relations
• Experience in carrying out significant capital projects in complex environments
• Skilled in managing owner/management company relationships
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Strong understanding of US luxury & Middle east market – critical
• Commercial, media and marketing savvy
• Proven track record leading award winning F&B experiences and identifying new  trends in F&B
• Strong capability in food and beverage operations

 

Desirable Attributes

• Inspiring and commanding leader
• Inspires to create a respectful culture
• Humble but Confident, hands on approach
• Idea-inspiring, Creative Thinker
• Highly energetic and passionate, Creative energy
• Ability to collaborate, collaborative
• Articulate Communicator
• High attention to detail in fast paced environment
• Excellent sense of prioritization and time management
• Highly organized
• Professional demeanor
• Strategically oriented, strategic and Commercial Drive
• Engaged with Sales, Marketing, PR and Distribution
• Have an instinctive feeling about future product concepts

Be interested in what competitors are doing Experience with complex owner relations Culturally Diverse, Well-travelled, Global Citizen Social and cultural awareness Guest centric Understands the importance of individuality Composed and confident dealing with luxury guests Engaged and interested in the Luxury segment Understands the meaning and importance of discretion Impeccably groomed Polite, charming and graceful Thoughtful and welcoming Pride in anticipating guest needs (i.e. Service Intuition) Elegance and understanding of discretion Understands the importance of being a Brand Guardian   LE ROYAL MONCEAU, Raffles PARIS A contemporary and vibrant design masterpiece located in the heart of the City of Lights. Located on the prestigious Avenue Hoche, just a few steps from the Champs-Elysees and with views of the Arc de Triomphe, Le Royal Monceau - Raffles Paris features 149 luxurious rooms and suites, a 99-seat cinema, an art gallery, an exclusive service of Art Concierge and a private art collection. The Spa Clarins & myBlend, 1,500 sqm of ethereal white paradise, offers the ultimate urban escape for complete relaxation. From the modern Japanese cuisine of Matsuhisa to the celebration of Italian regional food in Il Carpaccio restaurant, dining at Le Royal Monceau - Raffles Paris’ restaurants is a truly memorable experience.