Director of Banquets

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

 

Hotel Overview:

At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. 

Summary of Responsibilities:
Reporting to the Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer luxury service to our clients and guests

• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed and key performance indicators achieved

• Ensure all functions maintain a positive visual impact; including ambiance, décor and service delivery

• Lead team to improve service delivery and constantly review operations to improve

• Organize, plan and schedule for all functions in the banquets area of hotel

• Coach and train the Banquet leadership team in all aspects of the department

• Respond to guest concerns and react quickly and professionally

• Liaise with catering and sales team as required for event sales and set up

• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required

• Attend pre-conference meetings with clients to confirm all relevant details are communicated

• Follow the annual budget and administer it in a fiscally responsible manner

• Ensure all financial reporting is maintained and accurate billing for each event is accurately recorded

• Balance operational, administrative and Colleague needs

• Conduct regularly scheduled departmental meetings

• Follow outlet policies, procedures and service standards

• Follow all safety and sanitation policies when handling food and beverage

• Other duties as assigned

 

Qualifications:

 

• 2-3 years previous Banquet leadership required in luxury service environment

• Computer literate in Microsoft Window applications required

• University/College degree in a related discipline preferred

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.