About Bentley Systems 

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley’s MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley’s iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

 

 

Director, Enterprise Success AMERICAS

 

The Director, Enterprise Success AMERICAS will manage a team of Success Managers, who work with enterprise (E365 and ELS) accounts and users. Taking a proactive approach, the Director will coach, mentor and guide their team to ensure accounts realize the full potential of Bentley Systems product solutions and services. The Enterprise Success team engages with account stakeholders to facilitate capturing desired business objectives to create digital advancement plans with clear deliverables and measurable outcomes.  The Enterprise Success team are advocates and advisors responsible for the account health and value realization. The Director plays a strategic role within the organization, tied directly to account usage and revenue growth goals.

 

Responsibilities

• Reports directly to the SVP, Enterprise Success, and is part of the global Enterprise Success Leadership Team
• Key driver of business transformation for our Enterprise Success Americas team performance, metrics, processes, prioritization and day-to-day operations
• Lead, coach and mentor a team of Success Managers on best practices and how to best prioritize their workload, creation of digital advancement plans, scaling and improving consistency
• Create the structure, process and systems so the team’s efforts are consistent, repeatable, reliable and measurable
• Analyze account and user metrics and guide the Success Managers to ensure Digital Advancement Plans/Success Plays are executed successful and accounts realize their business outcomes
• Establish trusted advisor relationships with enterprise account stakeholders as needed, ensuring activities are closely aligned with the account’s desired business outcomes
• Monitor account health to identify risks in revenue and usage drop, and work proactively to eliminate these risks
• Partner with cross business unit leaders within the Bentley organization (Sales, Product Advancement Groups, Marketing, etc.), and advocate on behalf of the account/user
• Demonstrate the business value positioning, acting as an evangelist and exhibiting knowledge of the account’s vertical
• Ensure new colleague onboarding and education is smooth and seamless
• Collaborate with other leaders within the Bentley organization, and other Bentley functional teams (Sales, Product Advancement Groups, Marketing, etc.)
• Help identify and manage “at risk” accounts through a systematic, repeatable recovery strategy, delivering them to a referenceable state
  
  Requirements

• Service - leader mentality, driven to help those around succeed in their careers and as a valuable member of the Enterprise Success global team
• Passion for user experience, and an understanding of the User Success industry landscape and best practices (TSIA, LAER, Customer Journey Mapping, standard KPIs)
• Experience working with a CSM automation platform, such as Totango, Gainsight, ChurnZero or equivalent
• Excellent communication skills, including writing, proof-reading skills and confidently speak in front of C-suite stakeholders
• Consummate team player at the core, with years of cultivating strong partnerships with sales, product, support, etc.
• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
• Flexible in traveling to engage in account and user meetings and/or Bentley team meetings
   
  Qualifications

• Bachelor’s degree in Business, Computer Science, or related field, or comparable education and work experience
• 8+ years of increasing responsibility in enterprise-level customer success, account management, or strategic consulting organizations. SaaS experience required
• 5+ years in a leadership/management role, with the ability to inspire others, and significant prior experience defining and implementing strategies for a user facing teams
• Capital projects in the civil, mining, process, oil & gas, road or rail sectors.
• Strong empathy for users and passion for revenue and usage growth
• Deep understanding of value drivers and recurring revenue business models
• Strategic thinker combined with strong ability to execute and drive results in ambiguous environment

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com. 

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.