Director of Event Operations

 

Engaging service, delicious cuisine and distinctive surroundings make every special event at The Fairmont Copley Plaza a truly memorable affair. As Director of Event Operations, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group event.

 

What is in it for you:
Colleague benefit card offering discounts at Accor worldwide. Personalized development opportunities across Accor's extensive brand portfolio. Corporate Social Responsibility activities including Planet 21.

 

You will be responsible for:
o Consitently offeroing professional, friendly and engaging service.
o Directing and managing all activity related to the Event Department, ensuring all service standards are followed.
o Ensuring all events maintain a first class and positive visual impact; including ambiance, decor and service delivery.
o Coaching and training the Events leadership team in all apsects of the department. 
o Building strong inter-personal relationships the the Culinary leadership team.   
o Providing support and mentorship to Food & Beverage leaders in Stewarding and In-Room Dining.

o Following the annual budget and administering it in a financially responsible manner.
o Ensuring all financial reporting is maintained and accurate billing for each event is recorded.
o Responding to guest concerns and reacting quickly and professionally.

o Assuming responsibility for all event facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required.

o Attending pre-event meetings with clients to confirm all relevant details are communicated.

o Balancing operational, administrative and Colleague needs

o Conducting regularly scheduled departmental meetings.

o Following policies, procedures and service standards.

o Ensuring all safety and sanitation plocies are followed when handling food and beverage.

 

Your experience and skills include:
· Previous leadership experience in Food and beverage required
· Strong knowledge of Event operations an asset
· Computer literate in Microsift Window applications required
· University/College degree in a related discipline preferred
· Excellent communication and organizational skills

· Strong interpsrdonal and problem solving skills

· Highly responsible and reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively as apart of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

· Previous experience in a union environment an asset

 

Your team and working environment:
A well rounded team who collaborate and actively support the success of the business through our colleagues at all levels within the hotel.
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS